SNSSupporterSNSSupporterSNSSupporter refunds automatically: when an order is Canceled or Partial, the matching amount returns to your balance without any request. This Refund Policy explains how refunds and refills work and which cases are not refundable.
Last updated 2026-11-05
All refunds are credited to your SNSSupporter balance in US dollars and can be used for the next order at once. Refunds are not paid to a crypto wallet, a card or any other account, and the balance is not withdrawn.
A Canceled order is refunded in full, automatically. An order becomes Canceled when you cancel it while it is Pending (from the Orders page) or when the service cannot start it.
A Partial order delivered part of the quantity. The undelivered part is refunded to your balance automatically, at the price per unit of that service. For example, if 600 of 1,000 followers are delivered, the cost of the remaining 400 returns to the balance.
| Status | What it means | Refund |
|---|---|---|
| Pending | Accepted, waiting to start | Cancel from the Orders page for a full refund |
| In progress | Delivery is running | Not applicable while running |
| Completed | Full quantity delivered | Not applicable; refill if the service has one |
| Partial | Part delivered | Undelivered part refunded automatically |
| Canceled | Did not run | Full amount refunded automatically |
On services with a refill period (shown on each service, such as 30, 60 or 90 days), drops after delivery are handled by refill, not by refund. Press the Refill button on the eligible completed order on the Orders page, or use the refill action of the API, and the dropped amount is sent again up to the ordered quantity.
Refill periods include 90 days on Instagram followers (active 24 hours after delivery), 60 days on Telegram members, and 30 days on YouTube subscribers, X likes and X followers. Services marked No refill are the low-cost tier and are delivered once.
The following cases count as delivered and are not refunded or refilled. Each one is avoided by checking the order before you press Order:
Top-up issues are handled through the PayGate payment page of that top-up, which shows the amount, the coin, the network and the payment status. Send the exact amount on the network shown there. A credited top-up stays on the balance for orders and is not paid back to a wallet.
The first top-up bonus (+10% from $100 up to +25% from $1,000) is part of the balance and is used for orders like the rest of it; it is not paid out.
Orders placed through the API v2 follow the same rules: Canceled and Partial orders are refunded to the balance automatically, and eligible orders can be refilled with the refill action.
SNSSupporter may update this policy. The date at the top shows the latest version, and the version in force when you placed an order applies to that order. The English text applies if a translation differs.